Support & Maintenance

We keep your site running perfectly.

24/7 monitoring, security updates, and fast technical support — so you can focus on your business while we handle everything behind the scenes.

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Always On

Your site never sleeps — and neither do we.

A broken website costs you customers every minute it's down. Our team proactively monitors your site around the clock, catching issues before they affect your visitors or your revenue.

From security patches to plugin updates to performance tuning — we take care of everything so you never have to worry about the technical side again.

24/7 Uptime Monitoring
Security Patches
Speed Optimization
Regular Backups
Bug Fixes
Fast Response Times
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What's Covered

Everything your site needs to stay healthy

24/7 Uptime Monitoring

We watch your site around the clock. The moment anything goes down, we are already on it — before your customers even notice.

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Security Updates

Regular security patches, vulnerability scans, and firewall checks keep your site protected from threats and hackers.

Performance Optimization

We continuously tune your site's speed — caching, image compression, database cleanup — so it stays fast as it grows.

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Daily Backups

Automatic daily backups stored securely offsite. If anything ever goes wrong, we restore your site quickly and completely.

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Bug Fixes & Updates

Plugins, themes, frameworks — we keep everything updated and resolve any bugs or conflicts before they become problems.

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Monthly Reports

Clear monthly reports showing uptime, performance scores, tasks completed, and what we are planning next for your site.

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Priority Support

Got a question or an urgent issue? Reach us by email, chat, or phone and get a real response from a real expert — fast.

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Hosting Management

We manage your hosting environment, SSL certificates, domain renewals, and server configurations so you never have to.

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Growth Consulting

Beyond maintenance — we proactively suggest improvements, new features, and strategies to help your site grow over time.

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Our Promise

We treat your site like it is our own.

Every site we maintain gets the same level of care we give our own products. We are not just ticket-closers — we are partners invested in your long-term success.

When something needs fixing, we fix it. When something could be better, we tell you. That is the BBX standard.

Support Plans

Choose the right level of support

Every plan includes proactive maintenance, monitoring, and a dedicated point of contact. Get in touch and we will recommend the best fit for your needs.

Essential

  • Uptime monitoring
  • Monthly security updates
  • Monthly backups
  • Email support
  • Monthly report
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Enterprise

  • Everything in Professional
  • Dedicated support agent
  • 24/7 phone & emergency support
  • Real-time monitoring dashboard
  • Growth consulting calls
  • Custom SLA agreement
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Fast Response

When something breaks, every minute matters.

We know how stressful a downed website or a broken checkout feels. That is why our team is always reachable — no automated bots, no days-long ticket queues. Real people, real fixes, real fast.

Most issues are resolved within hours, not days. For critical emergencies, we aim to respond within minutes.

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Fast support response
Let's Talk

Ready to stop worrying about your website?

Tell us about your site and we will recommend the right support plan — no commitment, no pressure.

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Available Mon-Fri 9AM-6PM EST